Customer Testimonials

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Received by Email Dec 05/2007

Thank you very much for your prompt response….now this is great Customer Service!

Best regards,

Dan,
British Columbia

 

Received Via Email Nov 27/2007

Your service is truly amazing. Both your emails and phone support has been a breath of fresh air. I ordered the parts a few moments ago and they will be here tomorrow. Great customer service. And you can quote me on that!

Cheers,

Bill Kinnon
Toronto, ON

 

Received by Email Nov 16/2007

I am most impressed with the speed with which you processed our order. The pump was installed and running in two days after we placed our order. Thank you very much.

"Thanks Noreen, I called the Edmonton location and spoke to someone named Tim who found a metal version of the stopper for me. I'm going to stop by there on the way home and pick it up.

This is a great service you have here - I'll keep it bookmarked!"

Dave

"I'd just like to say how happy I am about the helpful and professional service I received from your Vancouver BC location. I believe the parts fellow was Pat but I might be wrong. My dishwasher broke down when the plastic door handle and latch assembly broke. I was pleased that your Coquitlam store arranged to have the part shipped to Vancouver where it was more convenient for me to stop in and pick up the necessary parts. Again thanks for your excellent service and friendly helpful assistance in solving my appliance problem."

"Dear Dan,

I am dropping you a line because you have an outstanding employee and I wanted to make sure you were aware of the great job she is doing.

I'll give you the story:

We (husband and I) are doing a home renovation. The designer we hired was dishonest so we had to let her go. I (Michelle) became a general contractor, designer, decorator over-night. I purchased a fridge that was supposed to hold a 3/4" raised panel. When it arrived it came with the wrong trim kit and my cabinet maker could not modify the raised panels to fit the door frame. I called the retailer's customer service. They could not help. They told me to call their sales rep.

She too could not help but gave your company phone #.

I had the great pleasure of Marci's help. She not only knew precisely what I was looking for, she scoped out the alternative trim kit immediately. She returned my call within minutes and had the part sent via courier from Calgary.

She was pleasant, efficient and was able to explain why it would have been difficult for others to have the proper information.

I have a background in Sales and Distribution. Marci is the kind of team player I would have liked to have on my team.

Please extend my gratitude.
Sincerely,
Michelle Krizmanich"

To the Management of Reliable Parts: (Please forward this to the appropriate office)

"We spent a good part of the morning at Reliable Parts on Atlantic Avenue in Toronto. We arrived with a problem related to an old barbeque for which we wanted some replacement parts. We cannot express how pleased we were with the service we received from Jeff Thompson, The Branch Supervisor. Not only did he take the time to track down the appropriate part (not an easy job due to the age of the barbeque and inaccurate or incomplete information on the computer directions), but he was patient and understanding about the additional hassle we created for him related to our delay in returning inappropriate parts we had purchased at an earlier date. As it turned out, we left without the requested parts but instead a lovely new barbeque. At no time did we feel any pressure to change our plan but felt that Jeff gave us all the information we needed to make our own decision. His competent, supportive and congenial style made the whole experience a positive one for us. We were glad to help out and take the barbeque off his hands!

So many are quick to complain - as we start a new year we wanted to take the time to let your company know of the positive customer service we received."

John and Julie Dorsey

"To Whom It May Concern,

I just wanted to drop you a note to say that Dennis and the staff at Reliable Parts, were very helpful to me. I shopped around and subsequently purchased a Napoleon BBQ from your store, and was very happy to have dealt with Dennis. He was knowledgeable and made every effort to answer my questions regarding the BBQ features. We have shopped at the store many times for appliance parts, and will continue to recommend it to others. Good, friendly service these days is hard to come by, so I just wanted to let you know that we appreciate your staff.

We have assembled the BBQ and hope to fire it up this weekend!

Many thanks,
Nicola Fillier"

 

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