Reliable Parts is committed to respecting the privacy rights of all visitors to our web site.

Reliable Parts realizes that you want your privacy protected and we pledge to all of our customers to do just that! We will not sell, share, rent or loan your personal information including your e-mail address to anyone. will use your provided registration information to contact customers regarding orders placed at when necessary. However, we will not send or allow others to send our customers unsolicited e-mails. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.

For your protection, all information provided to us during your visit at will be transmitted to us using top of the line encryption software. This guarantees that every purchase made at is protected and safe.

Shopping is Always Secure uses SSL (Secure Sockets Layer) Software to protect your credit card information. SSL software encrypts all order information including your name, address, and credit card number. For SSL security to work, you must use an SSL-enabled browser (any version 3 or higher browser should work). We reveal only the last 4 digits of your credit card number.

If you prefer to order by phone, call our Call Center ( Canada ) at 1-833-508-4737 and one of our friendly sales staff will help you find what you are looking for. Please have your model number and your credit card information ready.


We collect personal information for the following purposes:
- To individualize your experience on our website;
- To communicate separately with you;
- To facilitate your movements throughout our website;
- To be able to selectively send you communications that may be of interest to you, either electronically or otherwise;


We will only collect personal information for the purposes we have identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful, will not collect information indiscriminately and will try to collect personal information directly from the individual concerned unless authorized by that individual to collect it from a third party or otherwise as permitted by the Act.

Depending on how you have configured your browser, when you access our website, a small file - a "cookie" - may be created by our server and stored on your computer. The cookie contains a unique session identification number and is used to:
- Keep track of your online order;
- Ensure that you see the correct products and pricing applicable to the province in which you are located;
- Personalize your experience by alerting you to features and information that might interest you;

A cookie cannot be used to access or otherwise compromise the data on your hard drive. If you arrive at our website with your browser configured to disable cookies, you will not be identified until you register and sign-in. Please be advised that cookies may be required to complete certain functions on this website, such as making purchases or placing orders at our online store.


We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to deal with the proper collection, use and disclosure of personal information. We have appointed the following person to answer any questions or to handle requests for access to personal information or comments:


Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients' IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients' sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law.

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites. These other websites may send their own cookies to users, collect data, or solicit personal information. Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don't know. While we strive to protect our clients' personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.

Cookies and Similar Technologies

When you engage with our digital offerings (websites, mobile apps, marketing emails), Reliable Parts and our partners use cookies and similar tech to gather info about your interactions. This includes web pages visited, visit time/date, clicked links, and your IP address. We may also collect device, OS, and browser details. These tools track your activities across our and other digital services over time.

What are cookies and similar technologies?

The tools that we, our vendors, and third parties use include:

Browser Cookies: These small text files websites send to your device identify your browser, store info like preferences, login data, and visited pages. We use session (expire on browser close) and persistent cookies (remain until expiration or deletion), both first-party (set by us) and third-party (set by others). Your browser can notify and manage certain cookie types.

Server Logs: These record device, browser, OS, network, and resource details for accessing our digital services.

Web Technologies and Application Software:

We employ web beacons, pixels, and application software to monitor user interactions across our digital platforms.

Data, such as pages visited, content viewed, and links clicked, are collected.

Use of Cookies and Similar Technologies:

We, along with our partners, use cookies and related technologies for service improvement, behavior analysis, and personalization.

Functions enabled by these tools:
Streamlining online shopping.
Performance enhancement of digital services.
User identification and recognition.
Marketing campaign effectiveness measurement.
Location-based services through IP address.

Online Ads:

In collaboration with advertising firms, we offer interest-based ads derived from user behavior and choices.

Third-party tools might be used to optimize ad delivery and reduce repetition.

Managing Cookies and Tracking:

Upon initial site visit, users are informed about our cookie usage and can modify their preferences on the Cookie Preferences link in the footer.

Disabling cookies might hinder site functionality.

Browser settings, including Internet Explorer, Microsoft Edge, Chrome, Firefox, and Safari, can regulate or limit cookie usage.

We utilize email tracking technologies, but users have the choice to opt out from the email subscriptions.

Opting-Out and Ad Preferences:

Users can opt out of personalized advertising via tools provided by the Digital Advertising Alliance of Canada.

Social media platforms we collaborate with might offer interest-based ads, with opt-out options available upon login.

Users can modify ad preferences on their mobile devices through their device settings.

Even after opting out, generic ads related to our services will still be visible.

Google Analytics:

We utilize Google Analytics for insights. More about how Google uses the data can be found here.

Users have the option to opt out using the Google Analytics Opt-out Browser Add-on.

Location Information and Preferences:

We can gather location data from mobile devices or IP addresses for personalized services.

Users have the choice to disable this location gathering through their device settings or device portals.

"Do Not Track" Policy:

Some browsers have a “Do Not Track” feature. As of now, we don't adjust our tracking in response to these signals.