Canadian Tax Table

Sales tax is calculated according to the following Canadian Tax Table.

Province of Billing GST PST HST
  Alberta 5% - -
  British Columbia 5% 7% -
  Manitoba 5% 7% -
  New Brunswick - - 15%
  Newfoundland & Labrador - - 15%
  Northwest Territories 5% - -
  Nova Scotia - - 15%
  Nunavut 5% - -
  Ontario - - 13%
  Prince Edward Island - - 15%
  Quebec 5% 9.975% -
  Saskatchewan 5% 6% -
  Yukon Territory 5% - -


Warranty Information

Reliable Parts gladly offers a full manufacturers warranty on all the parts and accessories we sell. In all cases this is always the warranty that the manufacturer themselves offer. It can range from 90 days up to one year and is generally a replacement program. A replacement part is supplied if all of their criteria are met. This is subject to manufacturers warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more. Reliable Parts does not offer any extensions on the manufacturers warranty nor does it have the ability to alter them.

If a part becomes defective within the manufacturers warranty period under normal use conditions, please contact us and we will be happy to make arrangements for the replacement part to be either picked up or sent to your home or office.

Please note: Water Filters have a 30 - 90 day warranty depending on the brand. Please contact a Reliable Parts representative for more information.

Shipping Information

We now offer you the option of a flat-rate shipping charge of $12.95 for delivery within Canada in 5 business days or less within Province.
Delivery times are based on in-stock parts only.
*additional days will apply depending on Province.

All in-stock parts orders received by 5:00 PM EST will be shipped the same or next business day via Canada Post. The charges of your chosen shipping method plus GST apply to all parts shipped with the exception of any large or heavy items. These oversized items will be subject to a surcharge to cover the extra handling fee's that carriers charges (This charge is NOT included in the free freight offers). You will be advised of any extra charges at the time of placing your order.

Shipping to Northwest Territories, Nunavut, and Yukon Territories will be charged $16.95 Flat-Rate with Canada Post only (shipping by Mail Only and these areas DO NOT qualify for Free Shipping Specials). If you have any questions about our shipping policies, please feel free to ask before placing your order. Reliable parts strives to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of Reliable Parts.


Water Filter Subscriptions Policy

Reliable Parts reserves the right to change the subscription benefits, including the discount amounts and the eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, regardless of whether you have a current subscription. If the item is unavailable when we plan to ship it, you authorize us to update your subscription or fulfill your order with a similar item that we believe will meet your expectations. Because the Reliable Parts price may change from time to time, the amount you pay each month may change. The email reminder you receive before each delivery will provide advance notice of any changes and remind you that you can cancel the order or make subscription changes before the items are shipped. If any problems arise with your Reliable Parts account, the shipping address or payment method associated with your subscription order that we are unable to resolve, we will notify you via e-mail using the address associated with your subscription asking that you resolve the problem and reactivate your subscription. Your subscription will be placed on hold and no additional orders will be processed or shipped until the problem has been resolved and the subscription has been reactivated.

Special Order Policy

Any special order items in your cart are currently not in stock either online or at your chosen store pick-up location and will be special ordered from the manufacturer once you place your order. Reliable Parts can only estimate delivery times of special order items based on history and do not claim any responsibility for unforeseen delays from the manufacturer. Special order parts cannot be cancelled once ordered and are non-returnable unless defective or damaged.

Return Policy

All parts purchased from Reliable Parts can be returned for an exchange or credit within 30 days from date of purchase subject to the following terms and conditions.
- Electrical items must be in their original and unopened packaging
- All non-electrical Items can be returned opened but must include their original packaging and all contents that were originally included in the package.
- Installed parts are non-returnable. This is because a part can get damaged as the result of an incorrect installation.
- Specially ordered items are non-returnable and cannot be cancelled once ordered.
- No collect shipments will be accepted.
- Returns should be accompanied by a copy of the original invoice.
- Reliable Parts reserves the right to charge a restocking fee
- Customer is responsible for all return shipping expenses except in cases where Reliable Parts is at fault for a damaged or incorrect shipment.
- Please note that part # CJT30000002 Re-write tool/update kit is not returnable under any circumstances.

For Returns

For Damaged or Part Warranty

Damage or Short Shipments

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-800-941-9217 and a customer service representative will assist you.

Our Commitment

It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and others individuals whose personal information we collect, use and disclose. We are committed to complying with British Columbia's Personal Information Protection Act (the "Act") and all other applicable privacy laws. Reliable Parts has made the best effort to ensure all information is accurate. Prices are subject to change without notice. Transportation expenses may apply. All taxes are extra. We reserve the right to limit quantities.

Service Disclaimer

You assume any and all risks associated with the installation, repair, or replacement of any parts/accessories on your product including, but not limited to, bodily injury or personal property loss or damage.