Reliable Parts was established in 1933 and has evolved into one of the largest and most respected appliance parts and BBQ parts distributors in North America. Although a mature company in experience, our outlook is young as we face the challenges of the future with excitement.
The Canadian market is served by our Distribution Centre and Head Office in Coquitlam, British Columbia, which is close to Vancouver, BC, Canada. We have Reliable Parts branches located in major cities across Canada as well as regional appliance part distribution centres to assist in prompt delivery of orders.
The United States market is served by a Distribution Centers in Seattle, Sacramento, Dallas and Indianapolis and Head Office in Tukwila, Washington, which is south of Seattle and there are several branches located on the west coast.
All our branches are located for convenience and contain showrooms effectively displaying our most popular appliance parts, bbq parts and accessory items.
Reliable Parts has always been an innovative leader in computer programming and merchandising initiatives for our dealers. We are continually striving for improvement and efficiency in our business methods, so that we can maintain our competitive edge without compromising our high level of customer service. We have received many awards for service excellence over the years from the major appliance manufacturers we represent. One of our proudest achievements was to be recognized by Arthur Anderson and the Financial Post, as one of "Canada's Fifty Best Managed Private Companies".
For many of our accessory and related product suppliers, we represent an alternative form of distribution - reaching a customer base not served by the traditional distributors such as automotive, electrical, plumbing, industrial, and hardware.
We are unique in that a portion of our customer base is direct to retail, an example being, the do-it-yourself market. By far, the largest portion of our sales is wholesale to the servicing dealer. These dealers stock and resell our products to consumers, who visit their stores or have appliances serviced in their homes.
Quick access to our wide variety of competitively priced merchandise is very important. We offer "computer direct order entry" - Online Ordering - as well as a national toll free telemarketing service in Canada at 1-800-941-9217.
All orders are shipped the same day from our distribution centers or the nearest branch using a variety of options that make it convenient for our customers to receive the item they need when they need it. We ship all orders received by 4:00 PM the same day!
We are always striving to improve our service to our customer. Feedback is important to us, so please feel free to Contact Us and comment on the service you receive from Reliable Parts.